Customer Service and Medical Care: It’s a Must

When it comes time to visit a medical professional—no matter if it’s planned or the result of an emergency—you’re not likely to think much about customer service.

Instead, this is something you think about when you call your cable company, visit a local retail outlet, or contact a plumber for a repair.

However, don’t lose sight of the fact that customer service in the medical care industry is a must. This goes a long way in making your experience as painless as possible. Not to mention the fact that it can put your mind at ease.

We take great pride in providing high-level customer service to all our patients, regardless of their reason for visiting. Here are a few testimonials to show you what we mean:

Dr. Sharma was an excellent provider for me. The care of both him and his medical team was top notch, and resolved my issue 100%. After-the-fact, his support staff have gone above and beyond as I’ve needed to collect records for one reason or another. This team is the very definition of full service patient care.

My family and I highly recommend Dr. Sharma because if it wasn’t for him and his team, I would still be debilitated and in constant agony today.

I feel like a new person and my confidence in Dr. Sharma has proven to be 100% solid. I would heartily recommend Dr. Sharma and his team to anyone. It was the best medical decision I have ever made.

Customer service should go hand in hand with medical care, but that doesn’t always happen. It’s something to strongly consider in the future.

Virginia Spine Specialists is an award-winning, minimally invasive spinal care practice with locations in Fredericksburg, VA and Manassas, VA. We also serve these Northern and Central Virginia locations: Haymarket, Gainesville, Culpepper, Front Royal, Spotsylvania, Stafford, Colonial Beach, Tappahannock and Lake Anna.